Privacy Policy — r85.com Casino

Effective Date: January 1, 2026

1. Introduction

r85.com Casino ("r85.com", "we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at r85com.app, create an account, or use any of our gaming services (collectively, the "Service").

This Privacy Policy applies to all users of the r85.com platform, including visitors, registered players, and former account holders. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

r85.com operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and all applicable data protection regulations. We are committed to transparency in our data practices and to respecting your rights as a data subject under Philippine law.

2. Information We Collect

r85.com collects various types of information to provide, maintain, and improve our Service, comply with legal obligations, and ensure a safe and secure gaming environment. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you register for an r85.com account, we collect personal information necessary to verify your identity, comply with anti-money laundering regulations, and prevent fraud. This information includes:

• Full legal name as it appears on government-issued identification
• Date of birth (to verify you are 21 years of age or older)
• Residential address (street address, city, province, postal code)
• Email address
• Mobile phone number
• Government-issued identification documents (passport, driver's license, SSS ID, PhilHealth ID, Voter's ID, or other valid Philippine ID)
• Selfie photograph for identity verification purposes

2.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Payment method details (GCash account number, PayMaya account number, bank account details)
• Transaction history (deposits, withdrawals, wagers, winnings)
• Proof of payment method ownership (bank statements, screenshots of e-wallet accounts)

r85.com does not store full credit card numbers or sensitive payment credentials. Payment processing is handled by certified third-party payment processors who maintain PCI-DSS compliance.

2.3 Gaming Activity Data

We automatically collect information about your gaming activity to provide personalized service, detect fraud, and comply with gaming regulations:

• Game play history (games played, bets placed, outcomes, timestamps)
• Account balance and transaction records
• Bonus and promotion participation
• Responsible gaming settings and self-exclusion preferences

2.4 Technical and Usage Information

When you access r85.com, we automatically collect technical information about your device and how you interact with our Service:

• IP address and geolocation data (to verify you are accessing from an authorized jurisdiction)
• Device information (device type, operating system, browser type and version)
• Usage data (pages visited, time spent on site, click patterns, referral sources)
• Cookies and similar tracking technologies (see Section 6 for details)

2.5 Communications

We retain records of your communications with r85.com customer support, including:

• Live chat transcripts
• Email correspondence
• Phone call recordings (where permitted by law and with your consent)
• Feedback and survey responses

3. How We Use Your Information

r85.com uses the information we collect for the following purposes:

3.1 Service Provision and Account Management

• Create and manage your r85.com account
• Verify your identity and age to comply with legal requirements
• Process deposits, withdrawals, and gaming transactions
• Provide customer support and respond to your inquiries
• Communicate important account information, including security alerts and policy updates

3.2 Legal and Regulatory Compliance

• Comply with Philippine gaming regulations and licensing requirements
• Fulfill anti-money laundering (AML) and know-your-customer (KYC) obligations
• Respond to legal requests from law enforcement or regulatory authorities
• Maintain records as required by applicable laws and regulations

3.3 Security and Fraud Prevention

• Detect and prevent fraudulent activity, money laundering, and other illegal activities
• Monitor for suspicious betting patterns and account abuse
• Enforce our Terms and Conditions and protect the integrity of our games
• Secure our platform against cyber threats and unauthorized access

3.4 Service Improvement and Personalization

• Analyze usage patterns to improve our website, games, and services
• Personalize your gaming experience based on your preferences and activity
• Develop new features and offerings tailored to player interests
• Conduct market research and gather feedback to enhance user satisfaction

3.5 Marketing and Promotions (With Your Consent)

• Send promotional offers, bonuses, and updates about new games (only if you have opted in)
• Provide personalized recommendations based on your gaming preferences
• Invite you to participate in tournaments, events, and special promotions

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in our emails. Opting out of marketing communications will not affect transactional or service-related messages.

4. Data Sharing and Disclosure

r85.com does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors (GCash, PayMaya, banks) to facilitate deposits and withdrawals
• Identity verification services to comply with KYC requirements
• Cloud hosting providers to store data securely
• Customer support platform providers to manage player communications
• Analytics providers to help us understand how players use our Service

All third-party service providers are contractually obligated to use your information only for the purposes for which it was disclosed, to maintain appropriate security measures, and to comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement authorities, or regulatory bodies when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of r85.com
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of r85.com's assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties in any other circumstances where you have provided your explicit consent to do so. You may withdraw your consent at any time by contacting our Data Protection Officer.

5. Security Measures

r85.com takes the security of your personal information seriously. We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and r85.com servers is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted using AES-256 encryption.
• Secure Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, protected by multi-factor authentication.
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems.
• Regular Security Audits: We conduct regular penetration testing and security audits to identify and address vulnerabilities.

5.2 Organizational Safeguards

• All r85.com employees who handle personal data receive regular data privacy and security training.
• We maintain strict internal policies governing access to and handling of personal information.
• A designated Data Protection Officer (DPO) oversees our data privacy compliance program.
• We have incident response procedures in place to address data breaches promptly and in accordance with legal requirements.

While we take every reasonable precaution to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying you and the National Privacy Commission in the event of a data breach that affects your personal information, as required by the Data Privacy Act of 2012.

6. Cookies and Tracking Technologies

r85.com uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: These cookies collect anonymous information about how visitors use our website, such as which pages are visited most often. This data helps us improve the performance and usability of our platform.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language and game settings, to provide a more personalized experience.
• Analytics Cookies: We use analytics tools to understand player behavior and improve our Service. Analytics data is aggregated and anonymized where possible.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the r85.com website and your ability to access certain features.

7. Your Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by r85.com:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as described in this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal information we hold about you, including information about how it is being used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You may update most of your account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. Please note that we may be required to retain certain information for legal or regulatory compliance purposes.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 9 of this Privacy Policy. We will respond to your request within 15 business days, as required by the Data Privacy Act of 2012.

8. Data Retention

r85.com retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The specific retention periods for different categories of data are as follows:

• Account Information: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine financial regulations.
• Identity Verification Documents: Retained for a minimum of five (5) years after account closure or the completion of the last transaction, whichever is later.
• Customer Support Communications: Retained for a minimum of two (2) years from the date of the communication.
• Marketing Preferences: Retained until you withdraw your consent or request deletion.
• Technical and Usage Data: Retained for a maximum of two (2) years from collection, unless required for longer periods for security or legal purposes.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 through the r85.com website
• Response Time: We aim to respond to all privacy-related inquiries within 15 business days.

You also have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government website.

This Privacy Policy was last updated on January 1, 2026. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to the r85.com website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.